Freight Damage and Loss Instructions

Transportation companies will not accept damaged freight from us for shipment to our customers. A clean Bill of Lading, without damage notation, is their acknowledgment that they received the merchandise in good condition. SAFE DELIVERY is the RESPONSIBILITY OF THE CARRIER. When you receive any freight, examine the packages carefully before you sign for the shipment.

BE SURE THE DELIVERY RECEIPT AND THE BILL OF LADING, PACKING SLIP OR INVOICE AGREES AS TO THE NUMBER OF CARTONS.

If you see any damage, or if the number of packages does not agree with the Bill of Lading, THIS IS WHAT WE SUGGEST YOU SHOULD DO:

FIRST: Have the driver mark the shortage or damage on both your copy and the driver's copy of the freight bill. Failure to have the driver note the shortage or damage may jeopardize your claim against the carrier.

SECOND: Immediately call the freight carrier and ask that an inspection be made of the damage. If a shortage has occurred, request that the missing cartons be located.

THIRD: Weigh all the cartons to determine if all the merchandise was received, or if the merchandise received has been pilfered.

FOURTH:Confirm your conversations with a letter.

PLACE YOUR CLAIM FOR LOSS OR DAMAGE WITH THE FREIGHT COMPANY AS SOON AS POSSIBLE; THE TIME WITHIN WHICH TO MAKE CLAIMS MAY BE LIMITED.


We are willing to assist you in recovering against the freight company for loss or damage by supplying the documentation available to us. We are not responsible for collection of such claims or the replacement of such merchandise. If you discover Concealed Damage or Shortage when unpacking, leave the merchandise and packing materials as they are. Compare the merchandise with our packing slip, invoice, and Bill of Lading, weigh the merchandise received, and call the freight carrier to request an inspection. If, after receiving all the packages shipped to you, you feel our invoice or packing slip differs from the quantity sent, please call us so we may investigate our shipping records. Please be assured that, to avoid errors, we triple checked your order before we sent it.

SEAGULL INTERNATIONAL, INC. LIMITS ANY RESPONSIBILITY FOR CONCEALED DAMAGE OR SHORTAGE NOT REPORTED WITHIN 7 DAYS OF RECEIPT OF SHIPMENT.