Covid-19 Update: Temporary Change in our Return Policy
Due to the rapidly evolving COVID-19 pandemic and our inability to monitor products that have left our warehouse, we are temporarily suspending product returns to protect the safety of our associates and customers. You may wish to Order a Sample prior to placing your order. We will continue to closely monitor guidance from state and local agencies and adjust our policies accordingly.
Return Policy (temporarily suspended due to Covid-19)
100% customer satisfaction is important to us. Please report claims of error by us, or defective merchandise, within seven days of receipt of your shipment. We will work with you to find the best way to resolve the problem to your satisfaction. An authorization number is required for all returns. Returned merchandise is subject to a 15% restocking charge. We are not responsible for damage due to customer or consumer use or abuse.
For help in filing a Freight Damage and Loss Claim against the Carrier, please refer to our Freight Damage and Loss Instructions.
For customization of product, all blank items must be inspected, verified to be the correct product ordered, and suitable for customization before customization and alteration begins. It is the responsibility of the customer or their agent or decorator to act on behalf of the customer regarding inspection. No claims will be allowed after customization. For customization orders, please see Customizing Services.
For help in filing a Freight Damage and Loss Claim against the Carrier, please refer to our Freight Damage and Loss Instructions.
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