FAQ's
How do I create a wholesale account for your website?
We invite you to register as a wholesale user of our website. Please Register/Login at the top right hand corner of our home page at www.seagullintl.com. Every time you visit our site, please log in with the Username and Password you created to begin your online shopping
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I forgot my password, how can I find it?
At the bottom of the Register/Login page, enter the email address you used when you registered for an account and your Login information will automatically be emailed to you. We do not store the login information in our system.
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I'm having difficulty logging in. What do I do?
Please check to make sure you have entered your Username and Password exactly as you registered. The username and password are both case sensitive. If you continue to experience problems, please Contact Us directly.
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How can I change my account information?
Once you have logged in, you will see the "My Account" link on the top right of each page. Under “My Account” you have the ability to edit your profile.
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How do I begin my online shopping?
After you have logged in, you will be able to see all our wholesale prices and place an order online. To begin your shopping, click on the “Shop Wholesale” link (at the top of each page) to view each of our product categories. Once you click on the product category you are interested in, there will be a drop down menu on the left side for all the sub-categories within that grouping. You can also use the Search Catalog feature on the top of each page to search for products by style number, product name or descriptive word. Click on the product image or name and you will see more details and be able to order the quantity you wish. For easy ordering of several items in the same grouping, switch to our Bulk Order View (icon is on right side of page on same level as product category name).With Bulk Order View the page displays all items in a category with smaller images, a quantity input box, and a single add to cart button that would add all items with a quantity to the cart at once.
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Is there a minimum dollar amount for my order?
When you place an order at our website, there is no minimum dollar amount. On non-website orders, there is a $5.00 service charge on orders under $100. All our products are packed in wholesale quantities. The minimum quantity you can order is shown on the Product Detail page for each item. On most items, the minimum order quantity is 12 pieces. The minimum quantity packs for our footwear are larger to allow for a greater size and color assortment. The minimum quantities for many of our toddler hats are 24 pieces.
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How do I switch to the Bulk Order View?
Click the icon for Bulk Order View which is on right side of page on same level as product category name .
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Do you offer quantity discounts?
Discounts are available on quantity purchases of certain styles. For website ordering, two levels of quantity discounts are displayed. The discounted price will automatically appear in your price. For larger quantities beyond the 3rd price level shown, please fill out the Quantity Discount Form or Email Us directly with the details of your purchase request and we will be happy to provide you with the specific pricing information for the styles you are interested in.
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What is the MSRP?
The MSRP (manufacturer’s suggested retail price) is the selling price we suggest you could offer in a retail store. This price is an estimate only. Since retail prices vary widely from store to store and from one region to another, it is impossible to establish prices on particular items that would be accurate on a nationwide basis. Every effort has been made to suggest prices that are both moderate and reasonable. The actual retail price would depend on your particular situation, and, in many instances, may be higher. Before you log into our website, you will only see the MSRP. After you are logged in, you will see the wholesale price and the MSRP displayed
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What method of payment do you accept?
We accept, Mastercard, Visa and Discover credit cards and Visa Debit cards.
IMPORTANT CHANGES REGARDING YOUR CREDIT CARD INFO:
As of Jan.19, 2019, due to increased security risks in the general marketplace, your credit card data will no longer be stored by our website provider and will not be accessible to us. We are currently exploring more secure methods of Integrating a secure credit card merchant portal with accurate shipping costs to be included in your online purchase.
This is what you need to do to complete your order:
For existing credit card customers: During the Check Out process, on the PURCHASE ORDER INFORMATION PAGE, please provide us in BOX 1 (top box) the last 4 digits of the credit card you have used with prior orders, the expiration date and security code. If we do not have this card on file, we will contact you to obtain new credit card information.
For new customers:
Please provide us your credit card information in the manner you feel most comfortable – email, or telephone or fax. We apologize for any inconvenience this temporary situation causes you.
We are very aware that shipping costs have become a major factor in your purchasing decision. Our goal is to provide the most secure credit card portal possible, while, at the same time, to offer the lowest shipping rates available.
We offer credit terms (net 30 days) to well-rated firms. To apply for credit terms, please complete our New Account Application. Three trade references with addresses are required. Please allow ample time for credit check on first order. Credit references can only be checked when accompanied by an order. By placing an order with Seagull International, you are agreeing to pay for the amount of your purchase plus shipping and handling charges.
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Do you offer Credit Terms?
We offer credit terms (net 30 days) to well-rated firms. To apply for credit terms, please complete our New Account Application. Three trade references with addresses are required. Please allow ample time for credit check on first order. Credit references can only be checked when accompanied by an order. By placing an order with Seagull International, you are agreeing to pay for the amount of your purchase plus shipping and handling charges.
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I have Credit Terms – can I order online using my Terms instead of credit card?
Yes, if you have credit terms with us, you have the option of placing an order online either by credit card or by the Terms of Purchase you have with us. On the Purchase Order Information Page, please provide us with your Customer Number if available, or, write the word "Terms" in Box 2.
Is my credit card transaction secure?
Until Jan.19, 2019, All orders placed at Seagullintl.com were always encrypted using 256-bit Secure Socket Layer (SSL) technology to ensure that your personal payment information was safe. SSL technology encrypts your information so that it can only be decoded by Seagullintl.com. As of Jan. 19, 2019, due to increased security risks in the general marketplace, our website provider will no longer store your credit card information, and it is no longer accesible to us. We are currently exploring more secure methods of Integrating a secure credit card merchant portal with accurate shipping costs based on actual weight and dimensions of the cartons to be shipped.
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How can I order a sample?
On the Product Detail page of the particular item you choose, please click on the Order Sample link and complete the Sample Request form. Samples are for wholesale purposes only and not for retail consumer purchase. Particular colors and sizes cannot be guaranteed. Samples will be sent upon request at regular price, plus 100% sample charge, plus shipping and handling costs which are determined at time of shipment. Samples are not returnable. If you purchase from a sample shipped within 30 days, provide us at the time of ordering with the sample invoice number and we will give you an allowance for the previous sample charge. Payment is by Discover, Mastercard or Visa.
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What is the "Save Cart" feature?
The save cart feature allows you to repeat an order for the same list of items by saving that cart.. You can have unlimited saved carts. Items will remain in your cart for 30 days.
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An item in my saved cart shows a different price than what I see now – why?
Although we work hard to maintain prices at current levels, occasionally, due to worldwide conditions beyond our control, prices are subject to change without notice. The items in your saved cart will automatically show the current selling price.
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I am ordering children's hats – what size is appropriate for what age group?
While children grow at varying rates, as a general guide, our boys' and girls' hat sizes fit most children ages 4 to 6 years. Youth sizes fit most children ages 6 years and up. For children ages eight years and older, you may wish to consider buying Adult sizes. For children under age 4, choose from our Toddler Collection.
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I am ordering flip flops and the description says "assorted sizes". How do I know what sizes are in the assortment? How do I know what sizes are in the assortment?
The following information applies to our flip flops packed in assorted sizes. Specific size assortments may vary by style. The number of flip flops sold per case will also affect the distribution of sizes in each size range. Our size assortment is based on many years of experience and customer feedback.
Women’s Assorted Sizes: S(9) M(9.5) L(10) XL(10.5)
Women’s Large Only: L(10)
Men’s Assorted Sizes: S(10.5) M(11) L(11.5)
Men’s Large Only: L(11.5)
Men’s XL Only: XL(12)
Children's Sizes: S(6.5) M(7.5) L(8.5)
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I am ordering water shoes and the description says “assorted sizes”. What size are in the assortment?
The size assortments for our water shoes include:
Toddlers: Assorted Sizes 5-10
Youth: Assorted Sizes 11-3
Women: Assorted Sizes 5-10
Men: Assorted Sizes 8-13. Each pair is labeled by size.
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Do you offer customizing services?
We offer a wide variety of customizing services, including Embroidery, Screen-printing and Multi-Color Printing. Not every item we offer is suitable for customizing. You may select a design from our collection of previously created custom designs, or you may forward your own artwork to us. You may also substitute your own words (logos, city name, etc.) for the words shown in our examples. Generally, there is a 72 piece minimum for customizing. Please click here to view our Customizing Services Guide.
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Do you customize umbrellas?
We do offer screenprinting options for our golf umbrellas with a 72 piece minimum. Please refer to our Customizing Services for more details.
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What Shipping options do you offer?
When you place your order, you will be offered many shipping options from which to choose. If no preference is indicated, we will calculate the most economical shipping method for you. Please click here for complete Shipping Information. All shipments are F.O.B. our Philadelphia, PA warehouse.
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Why are the shipping charges not included at the time I place my order?
Because of the variations in weight and size of the cartons depending on the products you have ordered, we do our best to provide you with the lowest shipping cost available. We calculate this cost after your particular order is packed and ready to ship. There are other companies on the web who will use a standard shipping cost based on a dollar amount that you spend. Although the standard shipping cost method is quick and easy, it is not to your advantage. If you wish to know the shipping costs prior to our shipping to you, please contact us and we will provide you this information.
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How can I track my package?
If your order is shipped by UPS or U.S. Postal Service (USPS), at the time of shipping, you will automatically receive a shipping notification directly from UPS or USPS which will contain your tracking number. At your request, we can also provide the Tracking Number on your invoice and email it to you when your order is shipped. For orders shipped by FedEx or other shipper, we will provide you the tracking information on your invoice, upon request, and email the invoice to you.
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Do you drop ship?
We will drop ship (with prior authorization from your company to allow drop shipments) our minimum quantities or larger. We can not break boxes for different quantities. Return address on shipping carton will be address you provide us. We will not show Seagull International on the shipping carton but our product labels may show SI or Seagull International. You can easily place your order for drop shipping online by entering the Drop Ship address on the Shipping Address page of your order; then Notify Us separately by email or by calling us at 800-666-9300 to inform us that the order is a Drop Shipment.
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Do you ship internationally?
We ship frequently to Canada, the Caribbean Islands and Bermuda. We welcome all international orders, but based on our experience with costs associated with shipping, customs duties and delivery delays beyond our control, it may not always be practical to ship to every country. We will work with you to determine the feasibility of your particular situation. We are also happy to work with freight forwarders.
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What is your Returns Policy? Please note: Due to the Covid-19 pandemic, our normal Returns Policy is temporarily suspended. See our Returns Policy page.
100% customer satisfaction is important to us. Please report claims of error by us, or defective merchandise, within seven days of receipt of your shipment. An authorization number is required for all returns. We will work with you to find the best way to resolve the problem to your satisfaction. Returned merchandise is subject to a 15% restocking charge. We are not responsible for damage due to customer or consumer use or abuse.
For help in filing a Freight Damage and Loss Claim against the Carrier, please refer to our Freight Damage and Loss Instructions.
For customization of product, all blank items must be inspected, verified to be the correct product ordered, and suitable for customization before customization and alteration begins. It is the responsibility of the customer or their agent or decorator to act on behalf of the customer regarding inspection. No claims will be allowed after customization. For customization orders, please see Customizing Services.
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How do I file a freight damage and loss claim against the shipping company?
For help in filing a Freight Damage and Loss Claim against the Carrier, please refer to our Freight Damage and Loss Instructions.
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What happens if an item I order is not available for shipping?
If an item is brand new and you have pre-ordered it or an item is temporarily out of stock, our website will usually show an expected time of arrival in our warehouse. We keep these items active and allow you to reserve these items for future delivery. We never charge your credit card in advance of the item being shipped to you. We also notify you when the item arrives to confirm that you still wish to purchase this item. Once these items arrive, they often sell quickly. By allowing you to pre-order them without any cost to you, you will be assured that they will be available for you to purchase.
When it is impossible to ship your order complete, the balance will automatically be backordered and shipped with your next order. If you do not want us to ship any back orders, please tell us at the time of your order.
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Are the pictures on your website the actual items I want to purchase?
Items illustrated in our online catalog are actual photos of the products available at the time of printing. In some instances, the photo is representative of the particular item and may not show every color offered for that style. We reserve the right to update designs or substitute styles whenever these changes represent an equal or better value for our customers. An updated version may be substituted at a later date. Although our staff of proofreaders works diligently to ensure the accuracy of copy descriptions and prices, we reserve the right to correct typographical errors.
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Do you offer direct Import service?
We are able to provide you with direct import service for many items at considerable savings to you. Custom embroidery and personalizing is also available on these orders. Minimum quantities vary from 300 pieces to 1728 pieces, depending upon the item selected, with an average minimum quantity of 720 pieces. Please fill out the Import Quotation Request Form or email us directly to discuss your specific project.
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What is your Privacy Policy?
Seagull International, Inc. is committed to maintaining the privacy and security of your personal information. The personal information that you provide to us during registration or checkout is maintained in our private files on a secure web server. Seagull International, Inc. will never sell your personal information or share it with other parties except to ensure fulfillment of your order. We reserve the right to disclose your personal information or log files when required by law or to confirm the edicts of the law or comply with a legal process. More information regarding our Privacy Policy can be found here.
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Why do some products have a California Prop 65 label?
To comply with California law, products potentially sold into California will have a Prop.65 warning. A retailer not in California should consult legal advice on whether the warning may be removed or covered.
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